Terms & Conditions

2. Information about us (ECTA disclosure)

As required by the Electronic Communications and Transactions Act, 25 of 2002 ("ECTA"), our details are:

• Business name: Paperclip Studio
• Nature of business: Web design and development services
• Location: South Africa
• Email: hello@paperclipstudio.co.za
• Phone: +27 78 442 9357

3. Our services

We design and build websites and landing pages, and provide related services described on our website. The specific deliverables, timelines, and price for your project will be set out in the quote or proposal we provide and agree with you.

We aim to deliver most projects within 3 to 7 business days, depending on the package selected and how quickly you provide the content and feedback we need. Any estimated timelines are given in good faith and may be affected by delays in receiving materials from you.

4. Quotes and orders

Quotes we provide are valid for the period stated in the quote, or for 30 days where no period is stated. A project begins once you have accepted a quote and we have received the required deposit.

Prices are quoted in South African Rand (ZAR). Unless stated otherwise, quotes reflect the scope agreed at the time. Work outside the agreed scope may be quoted and charged separately.

5. Payment terms

Unless otherwise agreed in writing:

• A deposit of 50% of the total project fee is payable before we begin work.
• The remaining balance is payable on completion, before final delivery or handover of the website.
• We are an online studio and accept payment by EFT.

Ownership of the final website and its files transfers to you once payment has been received in full.

6. Your responsibilities

To allow us to deliver your project, you agree to:

• Provide accurate, lawful content and materials (such as text, images, and logos) in a timely manner.
• Confirm that you own or have the right to use all content you supply to us.
• Review and provide feedback within the timeframes we agree.
• Keep your login details and any credentials we provide secure.

Delays in providing content or feedback may affect your delivery timeline.

7. Revisions and scope

Each package includes the number of revision rounds stated in your quote. Additional revisions, new pages, or features beyond the agreed scope may be charged at our applicable rates and quoted before we proceed.

8. Intellectual property

Any content you provide to us remains your property. Once you have paid in full, you own the final delivered website and its content.

We retain ownership of any underlying tools, frameworks, code libraries, and pre-existing materials we use to build websites, as well as the right to reuse general techniques and know-how. Unless you request otherwise, we may display your completed project in our portfolio and marketing materials.

9. Third-party services

Your website may rely on third-party services such as hosting, domains, plugins, fonts, and analytics or advertising tools. These are subject to their own terms and pricing, and we are not responsible for their availability, performance, or actions. Any ongoing costs for such services (for example hosting or domain renewals) are your responsibility unless we agree otherwise.

10. Cancellations and refunds

Apart from our money-back guarantee (section 11), if you cancel a project after work has begun, the deposit is non-refundable, as it covers work already carried out and reserved capacity. Where work has progressed beyond the value of the deposit, we may invoice you for the additional work completed up to the date of cancellation.

Nothing in these Terms limits any rights you may have under the Consumer Protection Act, 68 of 2008 ("CPA"), where it applies to you.

11. Money-back guarantee

If you're unhappy with the first full preview of your website, we'll refund your deposit in full. These terms apply:

• How to claim: let us know by email or WhatsApp within 7 days of receiving your first preview link, and before you request any changes.
• Your refund: we refund the full 50% deposit by EFT within 7 working days of your claim.
• Not refundable: costs we've paid to third parties on your behalf with your agreement, such as domain registration (the domain remains yours), and any add-on you've already approved separately, such as a finished logo.
• The work: the preview is taken down, and the design, copy and code we created remain the property of Paperclip Studio and may not be used. Anything you supplied, such as photos, logos and text, remains yours.
• Limits: one claim per business. The guarantee doesn't apply once your website has launched or the balance has been paid, or where the content we requested wasn't provided.

This guarantee is in addition to, and does not limit, your rights under the Consumer Protection Act.

12. Warranties and disclaimers

We provide our Services with reasonable skill and care. Other than as expressly stated in these Terms or required by law (including the CPA where applicable), our Services and website are provided "as is", and we do not guarantee that the website will be uninterrupted, error-free, or that it will achieve any particular commercial result, such as specific search rankings or sales.

13. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, or consequential loss, or loss of profits, revenue, or data, arising from your use of our website or Services. Our total liability arising from or in connection with a project will not exceed the total fees you have paid us for that project.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including under the CPA.

14. Privacy

We process your personal information in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA). Please review our Privacy Policy to understand how we handle your information.

15. Governing law

These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa, and you agree to the jurisdiction of the South African courts in relation to any dispute arising from them.

16. Changes to these Terms

We may update these Terms from time to time. The latest version will always be available on this page, with the "last updated" date shown above. Your continued use of our website or Services after changes are posted constitutes acceptance of the updated Terms.